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Warranty Process

How to Make a Request

Requests for warranty service should be submitted in writing to your customer service team. Requests may be submitted in one of two ways:

  • Submit Request Online

    Did you know that you can submit your Warranty Request online?


    This is the fastest and most reliable way to send a warranty request.

    Submit Warranty Request

  • Send via Mail

    If you prefer to mail your warranty request, all correspondence should be sent to the address below. Please keep in mind that this method may cause delays.


    Perry Homes Customer Service Department
    P.O. Box 34306
    Houston, TX 77234

Urgent requests are typically related to the major mechanical systems (HVAC, Plumbing and Electrical). Using caution and acting in a safe and prudent manner, the homeowner should turn off the utility that is not properly functioning and call the mechanical contractor as soon as possible. The contractor's numbers are provided in the homeowner information packet during the closing process.

If no one can be contacted at these numbers, the following steps should be taken:

  • Urgent warranty requests can be handled by calling the Construction office in your community during construction business hours (Monday through Friday 8:00am to 5:00pm).

  • After construction business hours, call the sales office in your community. A salesperson will contact the appropriate construction staff to address the problem.

What to Expect

Warranty Process - What to Expect

Once we receive your warranty request, you can expect:

  1. Within 48 hours, a Perry Homes Construction Manager will contact you to schedule a meeting to review the details of your warranty request. Please note, the selected date and time is not guaranteed.
  2. During the initial meeting, the Construction Manager will outline the necessary repairs, the number of visits required to complete the request, and the estimated timeline.
  3. Once all warranty items are completed, the Construction Manager will conduct a final inspection and to sign off on the warranty verifying that the work has been completed.